Climbing Mountains respects your privacy and is committed to being transparent about how information is collected, used, stored, and shared.

This Privacy Policy applies to the Climbing Mountains mobile application, Climbing Mountains website and blog, online store, and related services (collectively, the “Services”).

By using the Services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The information we collect depends on which Climbing Mountains features and services you use.

Account Information

When you create or use a Climbing Mountains account, we may collect information such as:

• Name or display name

• Email address

• Account identifier

• Authentication provider

• Information necessary to authenticate your account through email, Apple, or Google

Authentication may be provided through third-party services such as Google Firebase, Sign in with Apple, or Google Sign-In.

Profile and Journey Information

When using the Climbing Mountains app, you may provide or create information related to your personal journey, including:

• Your selected mountain or personal-growth focus

• Summit statement

• Inspirations

• Journey progress

• Completed lessons

• Challenge progress

• Daily challenge activity

• Milestones and badges

• App preferences and settings

This information is used to provide and personalize the Climbing Mountains experience.

Journal Information

The Climbing Mountains app allows you to create personal journal entries. Journal information may include:

• Entry titles

• Written reflections

• Mood selections

• Gratitude entries

• Wins

• Struggles

• Favorites

• Dates and related entry information

Journal content is used to provide the journaling and personal-growth features you choose to use.

Climbing Mountains does not use the personal content of your journal to sell targeted advertising.

Journal Photos

You may choose to attach photos to journal entries.

Journal photos are currently stored locally on your device. They are not uploaded as part of the Climbing Mountains Cloud Backup feature.

Because journal photos are not included in Cloud Backup, they may not transfer or restore when you sign into Climbing Mountains on another device, restore a backup, delete the app, or otherwise remove the locally stored files.

Climbing Mountains may request permission to access your photo library or camera only when necessary for features you choose to use.

Feedback and Support

If you contact us or submit feedback, we may collect information such as your:

• Name

• Email address

• Feedback or support message

• Information you voluntarily provide in connection with your request

We use this information to respond to requests, troubleshoot problems, improve Climbing Mountains, and provide support.

2. Website and Blog

Climbing Mountains operates a website and blog where visitors may read articles, stories, updates, reflections, and other Climbing Mountains content.

When you visit the website, certain technical information may be collected automatically by the website platform and related services. This may include information such as:

• IP address

• Browser type

• Device information

• General location information derived from an IP address

• Pages viewed

• Website interactions

• Referring pages or websites

• Cookie and similar technology information

If you voluntarily provide information through a contact form, email signup, newsletter signup, or another website feature, we may also receive the information you provide.

The Climbing Mountains website is operated using Wix. Wix and services integrated with the website may process information necessary to host and operate the website, maintain security, provide functionality, and understand website performance.

3. Cookies and Similar Technologies

The Climbing Mountains website may use cookies and similar technologies.

These technologies may be used to:

• Operate essential website functionality

• Maintain website security

• Remember preferences

• Understand website traffic and performance

• Analyze how visitors interact with the website

• Support other website features

Where required, visitors may be provided with choices regarding non-essential cookies or similar technologies.

Your browser may also provide controls for managing or deleting cookies.

4. Online Store and Purchases

Climbing Mountains may provide access to an online store powered by Shopify, including through links or an embedded store experience within the Climbing Mountains app or website.

When you browse the store, create a customer account, place an order, or complete a purchase, information may be collected or processed by Shopify and other providers involved in completing the transaction.

This information may include:

• Name

• Email address

• Billing information

• Shipping address

• Order information

• Payment information

• Device and browser information

• Shopping and checkout activity

Payment information may be processed by Shopify and applicable payment providers.

Climbing Mountains does not intentionally store complete payment-card numbers within the personal-growth features of the Climbing Mountains mobile app.

Information necessary to fulfill an order may also be shared with appropriate payment processors, fulfillment providers, shipping carriers, and other service providers involved in completing your purchase.

Their handling of information may also be governed by their respective privacy policies.

5. How We Use Information

We may use information collected through the Services to:

• Create and manage accounts

• Authenticate users

• Provide app features

• Maintain journey progress

• Provide journaling features

• Provide lessons and challenges

• Track milestones and achievements

• Provide requested cloud-backup functionality

• Send requested notifications and reminders

• Process or facilitate merchandise purchases

• Operate the website and blog

• Respond to feedback and support requests

• Maintain security and prevent abuse

• Diagnose technical problems

• Improve reliability and performance

• Comply with applicable legal obligations

We do not sell your personal journal entries for advertising purposes.

6. Cloud Backup

Climbing Mountains may provide an optional Cloud Backup feature.

When enabled and used, eligible information may be backed up to cloud infrastructure associated with your account. Depending on the current version of the app, this may include:

• Profile information

• Journey information

• Journal entry text and associated data

• Lesson progress

• Challenge progress

• Milestones

• Completed mountains

• Settings

• Other eligible app progress

Journal photos are not currently included in Climbing Mountains Cloud Backup.

Users should not assume that locally stored photos or other specifically excluded local files will be restored through Cloud Backup.

7. Notifications

If you choose to enable notifications, Climbing Mountains may send notifications such as daily reminders or other app-related communications.

Notification permission is controlled through your device and applicable Climbing Mountains settings.

You may disable notifications through your device settings and, where available, within the app.

8. Journal Lock and Device Authentication

Climbing Mountains may allow you to protect access to your journal using authentication features available on your device, such as Face ID, Touch ID, or your device passcode.

The authentication process is handled by your device’s operating system.

Climbing Mountains does not receive or store your Face ID facial map or Touch ID fingerprint data.

Journal Lock is intended to restrict access to journal features within the app. It should not be interpreted as an independent encryption guarantee for all information stored on your device.

9. Analytics

Climbing Mountains may use analytics or diagnostic technologies to understand app or website performance, identify technical issues, and improve the Services.

Where Climbing Mountains provides an analytics preference, we will respect that preference to the extent supported by the applicable feature and service.

Analytics information may be processed by service providers used to operate the Services.

10. Service Providers

Climbing Mountains relies on third-party providers to operate portions of the Services. These may include:

Google Firebase for services such as authentication, databases, cloud functionality, notifications, analytics, and supporting infrastructure.

Apple for features such as Sign in with Apple and device/platform functionality.

Google for features such as Google Sign-In and related services.

Wix for hosting and operating the Climbing Mountains website and blog.

Shopify and associated commerce providers for the Climbing Mountains online store and purchasing functionality.

We may also use appropriate fulfillment, shipping, payment, technical, and infrastructure providers as necessary to operate the Services.

These providers may process information on our behalf or according to their own applicable terms and privacy practices. Where required, we seek to work with providers that maintain protections appropriate to the information they process and applicable privacy requirements.

11. How We Share Information

Climbing Mountains does not share personal information simply for unrelated purposes.

Information may be disclosed when reasonably necessary to:

• Operate the Services

• Provide authentication or cloud functionality

• Process purchases

• Fulfill and ship orders

• Provide technical infrastructure

• Respond to support requests

• Maintain security or prevent fraud

• Comply with applicable law or valid legal requests

• Protect the rights, safety, or property of Climbing Mountains, our users, or others

Information may also be transferred as part of a merger, acquisition, restructuring, sale, or transfer of some or all of the Climbing Mountains business or assets, subject to applicable law.

12. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain legitimate business records, meet legal obligations, resolve disputes, maintain security, and enforce agreements.

Different categories of information may have different retention periods.

Certain information associated with transactions, orders, payments, fraud prevention, accounting, taxation, or legal compliance may need to be retained after an account is deleted.

Information stored by third-party providers may also be subject to their applicable retention requirements.

13. Account and Data Deletion

Climbing Mountains users may request deletion of their account and associated eligible personal information.

Where available, account deletion may be initiated directly within the Climbing Mountains app.

You may also contact:

support@climbingmountains.com

When an eligible account-deletion request is completed, Climbing Mountains will delete or disassociate personal information associated with the account except information that must or may be retained for legitimate legal, security, transaction, fraud-prevention, accounting, or compliance purposes.

Deleting a Climbing Mountains app account does not necessarily delete accounts or information independently maintained by third parties, such as Apple, Google, Wix, Shopify, payment processors, fulfillment providers, or shipping carriers.

Information separately submitted through the Climbing Mountains website or blog may also require a separate deletion request if it is not associated with the deleted app account.

Requests concerning Climbing Mountains-controlled website information may be submitted to support@climbingmountains.com.

Additional details are available in our Account & Data Deletion Policy.

14. Your Privacy Choices and Rights

Depending on where you live, applicable privacy laws may provide rights concerning your personal information.

These may include the right to request:

• Access to certain personal information

• Correction of inaccurate information

• Deletion of eligible information

• Information about how personal information is used

• A copy of certain information

• Withdrawal of certain consent

• Other rights provided by applicable law

Requests may be submitted to:

support@climbingmountains.com

We may need to verify your identity before completing certain requests.

15. Children’s Privacy

Climbing Mountains does not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information through the Services in a manner that violates applicable law, please contact us at support@climbingmountains.com so the situation can be reviewed and appropriate action can be taken.

16. Security

Climbing Mountains uses reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no internet transmission, cloud service, electronic storage system, or software application can guarantee absolute security.

Users are responsible for protecting their account credentials and maintaining appropriate security on their devices.

17. International Data Processing

Some service providers used by Climbing Mountains may process or store information in locations outside your state, region, or country.

Where required by applicable law, appropriate measures may be used for international transfers and processing of personal information.

18. Third-Party Services and Links

The Climbing Mountains app, website, blog, or store may contain links to or integrations with third-party websites and services.

Climbing Mountains is not responsible for the independent privacy practices of third-party services. We encourage users to review the privacy policies of services they choose to use.

19. Changes to This Privacy Policy

We may update this Privacy Policy as Climbing Mountains develops, new features are introduced, service providers change, or legal requirements evolve.

When material changes are made, we may update the effective date and provide additional notice where appropriate or legally required.

Continued use of the Services following an update is subject to the updated Privacy Policy as permitted by applicable law.

20. Contact Us

Questions, privacy requests, or concerns about this Privacy Policy may be directed to:

Climbing Mountains
Email: support@climbingmountains.com